Frequently Asked Questions
Everything you need to know about shopping authentic Turkish flavors.
How do you ensure the freshness of perishable items?
We use specialized vacuum sealing and temperature-controlled packaging for items like cheeses, olives, and meats to ensure they arrive at your doorstep in peak condition.
Do you ship internationally?
Currently, we ship within the United Kingdom and to select European countries. Shipping rates and delivery times vary based on your specific location.
Are your products authentic and sourced from Turkey?
Yes, 100%. We partner directly with local artisans and established brands across Turkey to bring you genuine products that meet high quality standards.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on opened food products. However, if an item arrives damaged or expired, please contact us within 48 hours for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my order after it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.